Refund policy

1.1 Refund, Return & Exchange Policy

1. Applicability
This policy applies to all purchases made on the website and official channels of Peacock - A Traditional Zone.

2. Return / Exchange Window

  • Returns/exchange requests must be raised 48 hours from the date of delivery.

  • To be eligible, items must be unused, unwashed, unaltered, with original tags and packaging intact.

  •  You’ll also need the receipt or proof of purchase.
  •  A full video of unpacking the products.
  • Exchange is processed only after QC success

3. Acceptable Reasons for Return / Exchange

  • Wrong item dispatched.

  • Manufacturing defect or damage

  • Size issue (if sizing differs significantly from the provided size chart).

  • Colour significantly different from product listing (photographic variances excluded).

4. Non-returnable items

  • Customised / made-to-order / altered products.

  • Items showing signs of wear, wash, smell, stains, makeup, perfume, damage, used, washed, altered, without original tags and packaging not intact and unpacking the product without video by customer.

  • Items purchased during Final Sale / Clearance

  • Items beyond the 48 hours window from the date of delivery.

5. Process
a. Email peacock.traditional@gmail.com with subject: Return/Exchange — [Order ID] within 48 hours from the date of delivery and attach: order invoice, photos showing issue.
b. On approval, we will provide return pickup or a return address and RMA number.
c. Shipments must be sent with tracking details. We are not liable for goods lost in transit if customer uses own courier (unless reverse pickup arranged).
d. Inspection will be completed within 3–7 working days of receiving the returned item.

6. Refunds

  • Refund will be issued only after inspection and approval.

  • Refund options:

    1. Store credit / Gift voucher if available(valid 12 months) — preferred and fastest.

    2. Refund to original payment method — bank/UPI/card refunds may take 5–14 working days depending on the payment partner.

  • Shipping are non-refundable unless the return is due to our fault (wrong/damaged item).

  • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at peacock.traditional@gmail.com.

7. Exchanges

  • Exchanges (size/color) are subject to stock availability.

  • One free exchange per order; subsequent exchanges may incur shipping charges.

8. Return Shipping Costs

  • If return is due to our error (defect/wrong item), Peacock will bear return shipping.

  • If return is for change of mind/size/color(customer’s choice), customer bears return shipping unless otherwise stated in promotions.

9. Limitation
We reserve the right to reject returns that do not meet policy conditions.

10. Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

11. Quality Check (QC) Parameters

Peacock - A Traditional Zone internal QC criteria:

  • Product condition

  • Tag & label verification

  • No stains, rips, or washing marks and point 4 of 1.1

  • Packaging audit

  • Size match check

If QC fails, the item will be shipped back to you.

12. Return Abuse & Fraud Policy

Following Peacock - A Traditional Zone marketplace rules:

We may restrict returns, exchanges, refunds for customers who:

  • Frequently return items after use

  • Provide fraudulent claim photos

  • Have a high return rate due to avoidable reasons

Such accounts may lose return/exchange privileges temporarily or permanently.

1.3 Cancellation Policy

1. Time window

  • Orders may be canceled within 6 hours of placement if they have not been dispatched.

  • After dispatch, cancellations are not accepted/permitted as per Peacock - a Traditional Zone operational policy and customer must follow return process.

2. How to cancel

3. Refund for cancellations

  • Prepaid order cancellations: refund processed to original payment method within 3–7 working days after cancellation confirmation.

  • For card refunds, settlement time depends on issuing bank.

4. Auto-Cancellation

Orders may be auto-cancelled if:

  • Payment is incomplete

  • Product is unavailable

  • Address verification fails

  • Order appears fraudulent

Refunds for prepaid orders will be issued automatically within 3-7 working days.

 5. Payment & Refund Policy

Accepted Payment Methods

    • UPI

    • Credit/Debit Cards